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What You Need to Know Before You Play

Using bi77 means you agree to the conditions set out here — covering who can open an account, which regions are eligible, and how we handle disputes.

Jurisdiction-dependent accessAccount eligibility conditionsbKash, Nagad, Rocket coveredDispute process outlinedYour rights explained
bi77 What You Need to Know Before You Play
HOW WE PROTECT YOU

Data, Security and Your Account Rights

We collect account data — name, contact details, wallet identifiers for bKash, Nagad, and Rocket — only for the purposes stated in this policy. Data is held on secured servers and is not sold or passed to third parties outside of legal obligations or payment processing requirements. You can request a copy of the data we hold on you, and you can ask us to close your account and delete your personal records by contacting us through the channels listed above.

Data Collection Scope

We collect only the account and wallet data needed to operate your account — no marketing profiling, no sharing with unrelated third parties.

Cookie Policy

Cookies are used for session management and account security. You can adjust cookie preferences in your browser, though some functions require session cookies to work.

Account Security

Your account is protected by OTP verification on login and on wallet withdrawals. If you notice an unrecognised login, contact support immediately to freeze the account.

Data Requests and Deletion

To request your data or ask for account deletion, send your request by email with your account ID. We process these requests in line with applicable regional requirements.

LEGAL CONTACT PATHS

Reach Us on a Legal or Account Matter

If you have a question about your eligibility, a term you do not understand, or a dispute over a wallet transaction made via bKash, Nagad, or Rocket, these are the channels to use. Our team handles legal and account queries separately from general support — flag your message as a legal matter so it reaches the right desk.

Live Chat Start a live chat session from your account dashboard and select the legal or eligibility topic. This routes your query to the accounts team directly.
Email Support Send your legal query by email with your account ID and the specific term or transaction in question. We aim to respond within one business day.
Wallet Dispute Line For bKash, Nagad, or Rocket transaction disputes, include the wallet reference number in your message so we can pull the transaction log quickly.

Common Questions About Your Rights and Our Terms

These questions come up regularly when accounts are reviewed, disputed, or closed. If your situation is not covered here, the live chat or email channels above are the right place to ask.

You are. Availability depends on your local law and eligible regions. We cannot confirm legality in every jurisdiction, so check local rules before opening an account.

If your account is suspended for eligibility reasons, we log the wallet transaction and work with you on a return path. Contact support with your wallet reference number to start the process.

Yes. Send an email with your account ID and a data access request. We will compile and share the data we hold on you in line with applicable regional data requirements.

Contact us by email or live chat, state that you want account closure and data deletion, and include your account ID. We process these requests and confirm once the account is closed.

We post a notice on your account dashboard before material changes take effect. Continuing to use the platform after the notice counts as acceptance of the updated terms.

A dispute covers contested wallet transactions, account suspensions, or a term you believe was applied incorrectly. Raise it via live chat or email; the accounts team reviews each case individually.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.